Learning Support system Expert (0,8 – 1,0 FTE)

Functieomschrijving

Are you an IT professional who wants to be challenged every day? At the TU/e, scientists and students continuously create the unthinkable. The strength of the IT landscape is their key to success and, hence, so are you. These creative minds expect you to offer them a solution for tomorrow that doesn’t exist today. Together we are building the high-performance backbone that this epicenter of science and technology demands.

The Eindhoven University of technology (TU/e) is an internationally oriented university, specialized in engineering, science and technology. We are known for our big scientific impact and development of technological innovations. If you join Eindhoven University of Technology, you step onto the campus of a small university with a big impact in the smartest region of the world. A university where we work together on innovative ICT and education projects.

We are looking for an enthusiastic and knowledgeable Learning Support system Expert, with IT system support experience, and affinity with working within an education/research institute.

Within the education area, we are starting an agile product team which is integrally responsible for the maintenance of the Learning environment (Learning Management System, Online Portfolio Tool, Feedback tooling, Plagiarism Prevention software etc.) and for the support of continuous improvement and innovation in education. The agile product team Learning Support will be working on high stakes and fast paced projects and tasks in a dynamic and ever-changing environment.

Job Description:

As a Learning Support system Expert, you’ll be working in the agile product team Learning Support, under the responsibility of the Product Area Education within the department of Library and Information Services, LIS. Within this product team, you will be working with various disciplines according to the agile method and will be focusing on the Learning processes within education. Outside your team, you will also be working closely together with other product teams within the field of education (Assessment support, Student & Education Logistics, Hybrid Education & Audio Visual Support), educationalist experts, architecture, privacy and security and of course business representatives from our faculties.  

• Assess impact analysis for RfC (Request for Change) calls, based on business needs and requirements.
• Functional management and support on educational tools (2nd line support).
• Translate educational needs into functional requirements, and the other way around.
• Keep in touch with the key-users, and other business representatives.
• Keep in touch with technical experts, both internally and from suppliers.
• Design and/or support interfaces between systems.
• Support and participation in educational innovation projects/implementation of new tools.

Functie-eisen

Are you a hands-on expert with affinity for education, then we look forward to receive your application. Particularly, if you recognize the following characteristics in yourself:

• HBO / University work and thinking level
• Professional written and spoken communication skills in Dutch and English.
• Proactive/hands-on work approach, and able to work independently.
• You familiarize yourself quickly with new systems, and can be a technical sparring partner for colleagues and suppliers.
• Process and conceptual thinker: Result-oriented, Analytical and critical.
• Experienced with working in a technical and/or educational environment.
• Systematic way of working.
• Organizational sensitivity.
• Engaging team member with enthusiasm, who is customer- and result oriented.

Arbeidsvoorwaarden

What do we offer?
An exciting position within an international yet personal university. You are right in the middle of the students, on a green campus within walking distance of the central station. We also offer you:

• A monthly salary of minimum € 3.098,- to maximum € 4.670,- for full-time employment, depending on your knowledge and experience (salary scale 9-10 collective labour agreement for Dutch Universities).
• In addition to vacation pay, also a structural end-of-year bonus of 8.3% (one extra month). 
• A favorable arrangement for more holidays or a sabbatical.
• A selection model for additional fringe benefits.
• Working hours in consultation for an optimal work-life balance.
• Scope for your talent with advancement prospects and excellent development opportunities such as mentoring, workshops and coaching.
• Partially paid parental leave and reimbursement for commuting expenses, working from home and the internet.
• A generous employer contribution to the favorable ABP pension plan.
• Upon starting, we initially offer a one-year contract, with the prospect of indefinite employment thereafter.

Here you can discover even more information about our conditions of employment. Build on your career at TU/e!

Informatie en sollicitatie

• Do you recognize yourself in this profile and would you like to have more information about the function, please contact Merle Suijkerbuijk (Product Owner - Learning Support): m.d.suijkerbuijk@tue.nl or 040 - 247 6178
• For other questions about conditions of employment contact internal Recruiter Bas den Bakker via b.a.d.bakker@tue.nl , or via tel. 06-512 06 442

Application:
If you are interested in this vacancy you can apply by uploading your motivation and your curriculum vitae via the “Apply for this job” button. 

In case of equal suitability, internal candidates will have preference over external candidates.